FAQs

A maximum of 6 beneficiaries

A minimum of 4 months – refer to the waiting periods list

GenCore (Basic cover), GenCare , GenLink

Members need to complete member record amendment form and attach birth record. Membership card will be produced after submission of copy of birth certificate

Quickmed Connections is Undersigned by Generation Health Medical Fund cover. Refer to service provider locator CLICK HERE

All Diaspora medical aid must be paid for in USD

USE Generation Health Banking Details. Kindly quote your member or group number when paying and send proof of payment to our attention at info@quickmedconnections.com for reconciliation purposes and update in the system

Proof of payments should be sent to info@quickmedconnections.com and updates are done within 24 hours

Send copy of claim form and receipt to claims@sovhealth.co.zw

Claims submitted after three months will be stale

Yes, foreign treatment is permitted with prior approval from Generation Health.

Yes, chronic medication is covered without any extra contribution. Members are however required to declare any chronic conditions

Plan downgrades are done any time of the year. Plan upgrades are done during the first three months of the year i.e January to March.

Membership application forms accompanied by copies of national IDs of each member and dependents if there are adults and copies of birth certificates for children to be submitted to info@quickmedconnections.com. Individual applications for members 50 years and above are subject to a medical exam with the cost borne by the applicant. The medical exam will be conducted by Doctors selected by Generation Health Medical Fund.

If you miss a payment. Your account is immediately suspended.